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Complaints Procedure

We recognise the importance of service and set ourselves high standards.

We do however understand that there may be times when you feel we may not have met your expectations to which we want to know about immediately so that any issues can be resolved quickly.

How can you make a complaint?

You can make a complaint by contacting us by any of the following means:

In writing to:

Bathroom & Kitchen Planet Stirling

10 Munro Road



By telephone on:  01786 472227
By email to:

Acknowledging your complaint

We aim to acknowledge all complaints within 5 working days. We acknowledge complaints via telephone or email communication. 

Investigating your complaint

Your complaint will then be investigated by a member of the team. In order to reach a fair conclusion, we will review the information available to us, which will include all records on our files along with a report from the individual to whom the complaint relates.


We will endeavour to complete our investigation and reach a conclusion as soon as possible. The length of time this will take will be determined by the complexity of the complaint and the extent of the investigation required. During our investigation we may ask you for additional information to help us to reach a conclusion.

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